Huawei
Potential company owners can get demoralised by perilous prospects that the present world offers; a recent and known example of these abilities would be the distressing period caused by the Covid-19 pandemic. All industries, including human resources, are severely affected during such harrowing time, inevitably leading the executives to a harsh reality: the necessity to be tech-savvy so that their employers can operate their businesses online. Knowing that the virus can spread through close human contacts, there is no better time for human resources executives to become technology specialists than now. Let us find out in what areas do technology impact the human resources management.
Construct a beneficial system for line managers
The relationship between the human resources department and heads of departments is a reciprocal one. It is the obligation of the former to back requirements of the latter for a better company administration. A set of workforce strategies must be developed between them so that employees are prepared to meet the future demands of companies. In this case, regular engagement is just not enough; both parties also need to rely greatly on information technology for their advanced training and tasks. Making the most of this tool shall empower leadership skills of managers as well.
Create excellent customer service
Customer service reflects the culture, vision, and mission of companies. While organisations may have solid core values, their customers cannot decipher them without relevant presence through services, advertisements, contents, etc. Certainly, having a customer service team with decent services helps create a far better impression in the public eye.
Assembling a super team for customer service not only requires entrepreneurs to recruit capable employees, but they also need to establish a communication system for executives to bridge the gap between businesses and consumers. Using straightforward software in customer service will persuade customers with features of the companies over their industry peers.
Change the game with social media
Just like the coronavirus disease, social media platforms, namely LinkedIn, Facebook, Instagram, Twitter, etc. have transformed everyday lives and activities. Their usage has also further expanded to the human resources industry, most notably in recruitment process and employee engagement. Employers can now own additional channels to reach their business goals in a shorter timeframe and a balanced budget.
These mediums showered companies with abundant options of target audiences and exclusive benefits, encouraging them to constantly update followers on their latest development and news with photos, videos, and documents. Organisations that excel in social media management will gain a competitive edge and set the tone for their online brand identity.
Conclusion
The advantages of technology in human resources management are immeasurable. However, there are certain areas where this powerful tool cannot perform well and demands clinical decision making from the users. Therefore, it is important to select software and technology with flexibility and mobility before any implementations. I’m In, for instance, is a customisable and scalable Human Resources Management System that helps entrepreneurs to manage their employees without breaking a sweat. Sign up now to enjoy its world-class cloud-based and self-hosted human resources functions.
Language
